August 2024
CHCNRV Patients,
Thank you for being willing to complete patient surveys in April and July. We heard you!
Out of a total score of 5.0 per question, you ranked your experiences at the CHCNRV with an average score of 4.7/5.0. Below is the complete list of survey questions and their average rating.
| Patient Survey Question | Average Rating |
| 1. Ability to get in to be seen | 4.49 |
| 2. Hours Health Center is open | 4.69 |
| 3. Convenience of Health Center location | 4.67 |
| 4. Prompt return of phone calls | 4.63 |
| 5. Cost of visit | 4.64 |
| 6. Time in waiting room | 4.67 |
| 7. Time in the exam room | 4.66 |
| 8. Waiting for test results | 4.60 |
| 9. Provider listens to you | 4.85 |
| 10. Provider takes enough time with you | 4.83 |
| 11. Provider speaks in a language that you understand | 4.88 |
| 12. Provider explains what you want to know | 4.75 |
| 13. Provider gives good advice and treatment | 4.84 |
| 14. Nurses/MA are friendly and helpful | 4.88 |
| 15. Nurses/MA answers your questions | 4.87 |
| 16. Ease of transportation to and from appointments | 4.66 |
| 17. Ability to find parking | 4.52 |
| 18. Comfort and safety of building | 4.80 |
| 19. Room and spaces provide privacy | 4.79 |
| 20. Likely to refer friends/relatives | 4.79 |
Several patients provided suggestions for improvement:
- Improving parking (Montgomery) – We made some significant parking changes in late July and hope you have noticed that parking is more accessible.
- Extend evening hours in Montgomery and Radford/Pulaski – The Montgomery clinic will be open on Saturday, effective August 3rd, and will open for evening hours in early fall.
- Expand dental services to include a pediatric specialist – A pediatric dentist has been hired and will start at the Center in September.
- Providing transportation services
- Providing eye exams
The following services received more than 10% of patient requests as a need for expanded services.
- Eye exams and glasses (20%) – Please check out the lobby for “readers” free of charge to patients!
- On-site X-rays (14%)
- More complex dental services/dentures (12%)
- Mammograms (10%)
The Board of Directors and Center Leadership are reviewing your feedback closely and identifying way ways to make changes based on your feedback. Your opinions and experience matter to us.
Stay tuned for additional improvements!